About Tropical Essence Global

About Us

Who We Are

We are a Sri Lankan-based manufacturer and exporter transforming the island’s finest raw materials into globally trusted natural products. From the lush coconut groves to the spice gardens and gem-rich soils, we bring the essence of Sri Lanka to the world.
Our fully integrated operations — from sourcing and processing to packaging and export — ensure total quality control, ethical production, and unmatched reliability. At every step, we combine traditional knowledge with modern innovation to craft products that reflect the heart of the tropics.

Our Vision

To be a globally recognized leader in sustainable exports, connecting the world to the natural bounty of the tropics through quality, integrity, and innovation.

Our Mission

To deliver premium-quality agricultural and natural products sourced responsibly from Sri Lanka’s most trusted producers — while empowering local communities, protecting the environment, and promoting fair, sustainable trade practices.

Core Values

At Tropical Essence Global, our core values guide every step we take. We believe in honest partnerships, responsible sourcing, and delivering consistent quality across all our products and services. Sustainability is central to our work, ensuring our practices support the environment, local communities, and long-term growth. We focus on innovation, constantly improving our processes to meet global standards while staying true to Sri Lanka’s natural heritage. These values shape who we are and how we bring the island’s finest offerings to the world.

Integrity

Honesty, transparency, and accountability in every partnership.

Quality

Consistent excellence that meets and exceeds international standards.

Sustainability

Protecting nature through eco-conscious practices and responsible sourcing.

Innovation

Continuously improving processes and products to meet evolving global needs.

Community

Creating shared prosperity through local engagement

Our Facilities & Expertise

Equipped with advanced manufacturing technology and guided by decades of expertise, we uphold the highest standards of quality and purity across every product line. Our facilities follow strict quality control protocols and international certifications, ensuring that each product — whether agricultural, artisanal, or natural — reflects Sri Lanka’s legacy of excellence and our unwavering commitment to the planet and its people.

Frequently Asked Questions

Can I purchase a return shipping label?

Yes! Fashion Nova offers return shipping labels for US customers. Using return shipping labels is the recommended way to return your item to Fashion Nova, as you will be able to track your return and receive your credit much more quickly than if you were to send your return back yourself.

Return shipping labels can be purchased for $3.99 if you are returning a single item or for $7.99 if you are returning multiple items. Return shipping labels can be purchased and all returns can be submitted in our Returns Portal.

Can I exchange items?

We do not offer exchanges but we welcome you to return your item(s) by mail in accordance with our Return Policy by using our online returns portal and repurchasing any available item(s) on our site.

Should I know anything else about the Online Return Policy?

Items must be unworn, unwashed, and have original tags attached and returned in their original packaging.
We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
All returns must include an order packing slip or return invoice from Online Return Portal that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.
Damaged, defective, or incorrect items must be reported within 14 days of delivery.
Return drop-offs are not accepted at our DC or corporate office.

What is the Store Returns Policy?

We do not provide cash refunds. We will accept exchanges within 30 days of the original purchase date with a valid receipt and all tags attached. We will accept returns for store credit only within 30 days of the original purchase date with a valid receipt and all tags attached. The following items are considered “Final Sale” and cannot be exchanged in-store:

Dresses
Bodysuits
Accessories
Shoes
Swim & Lingerie
Beauty
NovaKids
Sale Items

What items are final sale?

All items ending in $.00, .96, .97, and .98, bodysuits, swimwear, undergarments, beauty products, cosmetics, accessories, and “Party Wear” (such as Halloween costumes) are considered final sale, non-returnable and cannot be returned for store credit.